- Warranty Information
After-sales support: firstname.lastname@example.org (we will reply you within 2 working days)
About the warranty
The Mcdodo team provides 1-year-warranty to solve the problem in the easiest way.
1.1 Promise to answer online within 48 hours.
1.2 Provide 12-month warranty.
1.3 If the users find that the goods is damaged during transportation, or there is a quality problem when receiving the product, it is necessary to notify us via our email email@example.com within 3 working days after receiving the product. We will reply to you within 2 working days.
* In this case, please attach your order number, product information, questions, contact information, etc., we will process the order refund within 3 working days after receiving the information. After receiving the goods, if it is determined that there is a non-artificial transportation problem, the goods will be returned and exchanged within 3 working days after the inspection is completed.
1.5 The address and contact information of the refunded goods will be notified to you after we get in touch with you and submit the application after approval.
1.6 If the inspection results are determined to be non-human reasons, but product quality problems, the Mcdodo team will bear the freight.
2. Warranty Claims for Quality-Related Issues
2.1 Mcdodo team provides simple and clear warranty policy to deal with the easiest way.
2.2 For quality-related warranty claims, a new item will be sent to you after the warehouse has verified it has a quality problem.
2.3 If there is a quality problem within 30 days after receiving the goods, the Mcdodo team will unconditionally replace it or refund it in full.
3.1 Contact us through the online customer service or send an email to firstname.lastname@example.org and describe the defect(s) of the product you purchased, we will reply you within 2 working days.
3.2 The buyer must provide sufficient proof of purchase (order ID or sales invoice).
3.3 The Mcdodo team must document what happens when the buyer troubleshoot the product.
3.4 Requires the serial number of the defective product and/or visible evidence describing the defect (e.g. pictures and videos).
3.5 Goods may need to be returned for quality inspection.
* If a defective item is damaged, visible proof (if any) and the item's serial number (if any) must be provided.
* You may need to return the item for quality inspection.
4. Valid proof of purchase
4.1 Purchase order number
4.2 Order confirmation email or PayPal order number.
*Please note that processing a warranty claim may require more than one type of proof of purchase (such as a remittance receipt and confirmation of the address to which the item was originally shipped).
Warranty claims for product defects expire 1 year after the warranty claim is made. Warranty claims cannot be processed for items that have exceeded their original warranty period or the 1-year warranty claim filing period, whichever is longer.
5. The buyer shall bear the freight in the following cases
5.1 In addition to quality problems and wrong order products, the buyer should bear all the freight for returning the product.
Refund Tip: Returns must include all accessories.
Items must include original packaging.
For non-quality related warranty claims, shipping fee is the buyer's responsibility and Mcdodo refunds the cost of the product itself.
Returns may be refused if the item does not meet the above requirements.
6 Products not covered by this warranty policy
6.1 Purchase from other channels or dealers other than the www.mcdodolife.com.
6.2 Products without sufficient proof of purchase
6.3 Items out of warranty
6.4 Lost or Stolen Products
6.5 Non-Quality Related Issues
6.6 Repair by third party
6.7 Damage from external sources
6.8 Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper handling of equipment)
Ps: Buy Mcdodo products from other sales channels or dealers other than www.mcdodolife.com . If you meet any quality problem and other after-sales problem, please contact the corresponding purchase channel merchants.
7. Mcdodo Team is not liable fo
7.1 Loss of data due to use of Mcdodo products.
7.2 Returning personal items sent to the Mcdodo team.
When returning or exchanging goods for non-quality problems, the buyer shall be responsible for any damage or loss in transit. The Mcdodo team does not provide refunds for items not damaged in transit.